Barakat Bookshop Return & Refund Policy At Barakat Bookshop, we value your trust. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines our procedures for returns and refunds in accordance with our terms of service. 1. Return Eligibility Window In line with our terms, you have 14 days from the date of delivery or in-store purchase to request a return or exchange for your items. 2. Conditions for Returns To ensure a smooth return process, please note the following requirements: Original Condition: Items must be returned in their original condition, with all packaging intact and no signs of use (e.g., no broken spines or marked pages). Proof of Purchase: A valid receipt or order confirmation email is required for all transactions. Ownership: As per our terms, ownership of goods passes to you upon delivery; therefore, the responsibility for the item's condition remains with you until it is safely returned to us. 3. Non-Returnable Items As specified in our general terms, the following are not eligible for return: Digital downloads or E-books. Personalized or custom-ordered products. Items marked as "Final Sale" at the time of purchase. 4. Damaged or Defective Items If you receive an item that is damaged or defective: Please notify us immediately. We will arrange for an exchange or a full refund, including any applicable delivery charges, provided the claim is made within the 14-day window. 5. Refund Process Once we receive and inspect your returned item: Approval: We will notify you of the approval or rejection of your refund. Timeline: Approved refunds will be processed within 7–10 business days. Method: Credit will be applied to your original method of payment (Credit/Debit card, Mobile Money, or Bank Transfer). How to Initiate a Return To start a return, please visit us in-store or contact our support team: Email: [email protected] Phone: 020 8556 1863 Mobile: +44 (0)7904 365 005 Address: 126 High Rd Leyton, London, E15 2BX, UK