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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I know my order has been placed successfully?

Once you place your order, you will receive a confirmation email or SMS with the details of your order, including the order number and estimated delivery time.

 

Can I track the status of my order?

Yes! After placing your order, you will receive a tracking link via email or SMS. You can use this link to monitor the progress of your order in real time.

How long does it take for my order to be delivered?

Delivery times vary depending on the product and your location. Estimated delivery times will be provided during checkout and in your confirmation email.

Can I change my order after it has been placed?

If your order has not yet been processed for shipping, you can modify or cancel it by contacting our customer support team immediately. Please have your order number ready for faster assistance.

How can I return an item?

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What if I entered the wrong shipping address?

Contact our customer support team as soon as possible to update your address. If your order has already been shipped, we’ll do our best to assist, but changes may not be possible at that stage.

Where can I ship my order?

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Can I return or exchange an item after delivery?

Yes, we have a return/exchange policy for eligible items. Please refer to our Returns Policy for more details or contact customer support for assistance.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately with your order number and photos of the product. We will arrange for a replacement or refund promptly.

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